Support Hive Privacy Notice
Support Hive Privacy Notice
Welcome to Support Hive. Support Hive provides an AI-powered conversational agent platform built for enterprises (the “Service”). This Privacy Notice explains how Support Hive collects, uses, discloses, and otherwise processes information that identifies or relates to identifiable individuals (“personal data”) when you visit our website, contact us, or use our Service.
This Privacy Notice does not apply to job applicants, employees, contractors, or other employment-related individuals. This Privacy Notice is not a contract and does not create legal rights or obligations beyond those provided by applicable law.
If you have any questions about this Privacy Notice or how we process personal data, please contact us using the details in the Contact Us section below.
Who is responsible for your personal data?
Support Hive (“we“, “us“, or “our“) operates the website and is the controller of personal data collected when you visit our website or contact us about our Service.
When Support Hive provides its Service to enterprise clients, the relevant client acts as the controller for most personal data processed through the Service (such as data from customer calls or messages). In these cases, Support Hive acts as a processor or service provider and processes personal data only in accordance with the client’s instructions. For certain operational and service-improvement purposes, Support Hive may act as a joint controller with its affiliated entities where applicable.
Our Collection and Use of Personal Data
Personal Data We Collect When You Contact Us or Use the Website
We collect personal data that you provide directly when you:
Request a demo or contact us
Subscribe to newsletters or marketing communications
Interact with us via email, chat, or social media
We also collect certain data automatically when you browse our website to understand usage, improve performance, and deliver relevant advertising.
Categories of Personal Data Collected
Contact Information
Name, email address, phone number, company name, job title
How we use it
Respond to inquiries
Arrange demos, events, and access to resources
Send service-related and promotional communications
Legal basis
Legitimate interests
Consent where required by law
Automatically Collected Data
Device and Usage Information
IP address, browser type, device type, operating system
Pages visited, time spent, interactions, referring URLs
How we use it
Operate and secure the website
Analyze performance and improve user experience
Deliver targeted advertising (with consent)
Legal basis
Contract performance
Legitimate interests
Consent where required
Personal Data Collected from Third Parties
Professional Information
Name, business contact details, job title
How we use it
Marketing and outreach
Website personalization (with consent)
Online Advertising
We work with advertising partners to display relevant ads across websites and platforms. Advertising data is collected using cookies and similar technologies and is processed only with your consent.
You can opt out of targeted advertising using:
Browser settings
Device-level ad controls
Industry opt-out programs
Personal Data Collected Through the Service
When enterprise clients use Support Hive, we may process:
Call recordings and transcripts
Conversation metadata
User feedback and interaction data
This data is primarily processed on behalf of the client. Where permitted by law and client agreement, we may use anonymized or aggregated data to:
Monitor service quality
Improve AI performance
Generate benchmarking insights
Data Retention
We retain personal data only as long as necessary for the purposes outlined in this Privacy Notice, including:
As long as communication with prospective customers continues
For contractual and legal obligations
For service improvement and security monitoring
Retention periods vary depending on the type of data and applicable legal requirements.
Sharing of Personal Data
We may share personal data with:
Group companies and affiliates
Service providers and technology partners
Professional advisors
Advertising partners (with consent)
Authorities where legally required
All recipients are required to protect personal data in accordance with applicable laws.
International Transfers
Personal data may be transferred outside your country of residence. Where this occurs, we ensure appropriate safeguards such as:
Adequacy decisions
Standard contractual clauses
Your Privacy Choices
You may:
Unsubscribe from marketing emails
Adjust cookie and advertising preferences
Withdraw consent at any time
Children’s Data
Support Hive services are not intended for children under 13. We do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.
Your Privacy Rights
Depending on your location, you may have rights to:
Access your personal data
Correct inaccurate information
Request deletion or restriction
Object to processing
Withdraw consent
Lodge a complaint with a data protection authority
Requests can be made using the contact details below.
Updates to This Privacy Notice
We may update this Privacy Notice periodically. Any changes will be posted on this page with an updated revision date.
Third-Party Services
Our website may contain links to third-party services. This Privacy Notice does not apply to those services, and we encourage you to review their privacy policies.