AI Agents for a Personalized Retail Experience

Track orders, check inventory, process returns, and more — all without adding extra staff. Resolve over 50% of customer service interactions while delivering a consistent, high-quality brand experience.

How Retail Companies Use Support Hive

Scale your retail customer service while gathering actionable insights to grow your business.

Manage Complex WISMO Requests

Authenticate customers using their phone number, name, address, or postcode to pull real-time order information.

Access Call Data and Customer Insights

Turn conversations into structured data to:

Handle Unexpected Call Peaks

Support Hive’s AI agents are available 24/7, helping you manage sudden spikes in customer calls efficiently — without additional training or staff preparation.

How it works

Deploy a fully operational AI voice assistant in as little as 6 weeks, handling over 50% of customer calls.

Co-Create

Design a unique brand voice to manage complex customer interactions.

Integrate

Connect AI agents to your existing systems.

Launch

Start delivering measurable impact and actionable insights instantly.

Superhuman Service for Every Customer

Refocus Your Team on High-Value Interactions

Automate repetitive tasks: password resets, ID verification, simple FAQs
Reduce average handle time
Retain qualified agents for higher-value interactions
Deliver personalized experiences at scale

Remove WISMO Calls from Your Call Center

Enable detailed, multi-turn conversations that feel natural
Resolve cancellations, reschedules, and tracking queries without agents
Integrate with your tech stack for a complete view of the customer journey

Drive Customer Loyalty with Always-On Support

Self-service options over the phone feel like speaking to a real person
Bridge digital channels and the contact center seamlessly
Send SMS links to relevant parts of your self-service portal

FAQs

What are the use cases for conversational AI in retail?

From tracking orders to managing returns and upselling products, AI agents streamline customer interactions and reduce manual workload.

How does conversational AI help retailers improve customer retention?

By providing quick, accurate, and always-on support, customers feel valued, leading to increased loyalty and repeat purchases.

How does conversational AI integrate with e-commerce platforms and CRM systems?

Support Hive integrates directly with your existing tech stack to provide a unified view of the customer journey, enhancing both self-service and agent-assisted experiences.